Returning is easy! Visit our Returns Portal to find your returns label/QR code. Got one with your order? Great! Don't have a label yet? No worries. You can buy one there for £3.99 to return your items to us. Just keep your order number handy. Easy-peasy! 😊
Just a quick heads up: If you got a returns label during checkout, it's only valid for that specific order.
MandM can't be held responsible for any damages or lost items during transit. So, hang onto that receipt as proof of your return, just in case.
Still need help? Follow these easy steps on how to use the returns portal:
- Visit our Returns Portal.
- Enter your order number.
- Pop in your postcode, email address or last four digits of your telephone number and tap ‘proceed’
- Select the item/s you wish to return and why. Sorry, we don’t offer exchanges.
- Select the Evri - Print in Store option. You can find your local drop-off point here.
- Download your returns label and QR code - if you're using the QR code, just take your parcel to the drop-off point, and they'll scan it from your mobile. They'll print the label for you.
- We usually take up to 7 working days to process your return. We'll drop you a note to let you know once it's done. And remember, keep that receipt safe!