Our friendly customer service team are here to help!
You can expect to hear from us within the next 48 hours.
Please note that UK bank holidays may affect response times.
You can find information about returning an item, including the steps to follow and any applicable return requirements, in our returns information.
Still need help? Select the relevant option below and complete the contact form.
We've got you covered! We sent a confirmation email packed with all your tracking details right at dispatch.
Our delivery couriers will send updates straight to your device.
If tracking states delivered but you can't locate it, reach out ASAP.
Returning is easy! Just use our returns portal to get your label or QR code instantly.
Pre-paid checkout labels (£2.99) are waiting ready inside the portal.
Or buy a new label there for £3.99 (have your order number handy).
Refunds only — no exchanges. Processes within 14 working days.
Our dispatch team moves super fast to get orders ready. Because of this, we cannot change or cancel orders once processed.
If it hasn't left the warehouse yet, contact us immediately to attempt a cancellation.
If it's already in progress, simply return it via our portal once it arrives.
If you'd rather reach out via post, simply send your queries our direction to:
Just a heads-up: This address cannot be used for returning MandM purchases. For that, just swing by our returns portal. It's super easy!