We're super sorry, but unfortunately, we can't offer refunds on certain items. These include:

• Underwear and swimwear - can’t be returned if the hygiene seal has been removed.
• Pierced Earrings
• Toiletries and Fragrance - these can be returned, but must be in their original packaging for safety reasons
• Items containing batteries - these can be returned, but must be in their original packaging for safety reasons

We want to make sure everyone gets the freshest and safest products. If you have any other questions or concerns, feel free to reach out! 😄