Our friendly customer service team are here to help you.
|Our Customer Service Opening Hours|
|Monday to Friday||
9am to 7pm
9am to 5pm
10am to 4pm
|Public Holidays||10am to 4pm|
Please be aware that UK bank holidays may affect these hours.
Didn't spot the answer you were after?
Reach out to us directly using one of the methods below - we're all ears and ready to help!
Top 3 FAQs
Where is my order?
We've got you covered! We've already sent you a confirmation email with all the details about your order. Our couriers will keep you in the loop at every step of the delivery process.
If, by any chance, you haven't received your order, but the tracking info says otherwise, please do let us know as soon as you can. 📦
What are your delivery options?
We've got plenty of options to get those fantastic items direct to your door.
|Standard UK Delivery||
FREE on orders over £100
FREE with UNLIMITED Delivery
FREE Express Delivery for one whole year
Sorry, we can no longer guarantee BFPO Christmas delivery
Just visit our Delivery FAQ page for more options and info!
How do I return an item from the UK?
Returning is easy! Visit our returns portal to find your returns label/QR code. Got one with your order? Great! Don't have a label yet? No worries. You can buy one there to return your items to us. Just keep your order number handy. Easy-peasy! 😊
Still stuck? Take a look at our Returns FAQ page for more info.
Need to discuss something else? Feel free to reach out!
Need to talk PR? Pop by our Affiliates & Partnerships Page to speak with our team there.
MandM Head Office Address
If you'd rather reach out via post, simply send your queries our direction to:MandM
Just a heads-up:
This address can't be used for returning MandM purchases. For that, just swing by our returns portal. It's super easy!