It's simple! Just head over to our returns portal to buy a returns label.
Still not sure? Just follow these super easy steps:
- Visit our returns portal.
- Enter your order number.
- Enter your postcode, email address or last four digits of your phone number and then tap 'Proceed'.
- Select which items you wish to return and the reason why (Sorry, we don't offer exchanges).
- Pick a courier service to send the return back to us. You'll find a link to your local drop-off point at the bottom of the page.
- Print your returns label and stick it on the parcel. Quick heads up: the label's only valid for the period in which you can make your return.
Give us up to 7 working days to process your return. We'll drop you a note once it's done. Oh, and remember to keep your receipt as proof of the return.